New Health and Fitness Member Questionnaire

Which facility did you last attend?

Derby Arena

Queens Leisure Centre

Springwood Leisure Centre

What was the last activity you participated in at Derby Arena?

Gym

Classes

What was the last activity you participated in at Springwood Leisure Centre?

Gym

Class

What was the last activity you participated in at Queen's Leisure Centre?

Gym

Classes

Swimming

During your first weeks of being a Derby Active member how likely are you to recommend Derby Active to a friend or colleague on a scale of 0-10 (wi *

What could we do to improve your score?

Could you briefly explain what we could do to get you to score us 9 or 10?

Thanks for giving us such a high score. It’s great you are pleased with the service we provide. Is there any comments you would like to share on your

As a member of Derby Active we want to help you to reach your fitness goals is there any additional support that we can give you?

Was there a staff member that stood out for you that delivered excellent customer service

Yes

No

What was the staff members name and why?

We are always trying to improve the service we provide is there anything that we could do to improve your visits in the future?

As a member of Derby Active we want to help you to reach your fitness goals is there any additional support that we can give you?

Can we contact you regarding your comments?

Yes

No