Information relating to Coronavirus
Please note that due to the pandemic and in line with the latest government advice, facilities may be closed and some events cancelled or postponed. Visit our news pages.
Contact us
Our Sales and Information Centre opening times
Monday - Thursday: 9am – 5pm
Friday: 9am – 4.30pm
Saturday: 10am - 2pm
Phone line 01332 255800 opening times
Monday - Friday: 9am – 8pm
Saturday: 10am - 2pm
Derby LIVE customers will be contacted about refunds and potential future dates.
Find out more about forthcoming events in our news story.
The Sales and Information Centre has reopened for you to purchase and collect tickets. The additional measures have been put in place for your safety:
- Accepted onto the industry standard Good To Go scheme
- Protective screens on the front desk
- Reduced number of staff working with some staff able to work from home
- Shop redesigned to create space around the customer area
- Display of safety signage and socially distanced floor markers
- Customer shop capacity identified
- Additional cleaning
- Hand sanitiser for customers
- Hand sanitiser and antibacterial cleaning equipment provided for staff use
You can also contact us by email at boxoffice@derby.gov.uk, leisure@derby.gov.uk or tourism@derby.gov.uk.
To get in touch with us find the details of the relevant team below.
You can also get in touch on Facebook and Twitter, go to our social media page for more details.
In Derby
Email inderby@derby.gov.uk
Telephone 01332 640640
Text relay 18001 01332 640640
Minicom 01332 640666
Post Derby City Council, Leisure, Culture & Tourism department, Council House, Corporation Street, Derby, DE1 2FS
Derby Active
Email leisure@derby.gov.uk
Telephone 01332 641234
Text relay 18001 01332 641234
Minicom 01332 640666
Post Derby Active, Sales & Information Centre, Assembly Rooms, Market Place, Derby, DE1 3AH
Derby Parks
Email parks@derby.gov.uk
Telephone 01332 640789
Text relay 18001 01332 640789
Minicom 01332 640666
Post Derby Parks, Council House, Corporation Street, Derby, DE1 2FS
Derby Libraries
Email libraries@derby.gov.uk
Telephone 01332 641701
Text relay 18001 01332 641701
Minicom 01332 640666
Post Derby Libraries, Council House, Corporation Street, Derby, DE1 2FS
Derby LIVE
Box Office
Email boxoffice@derby.gov.uk
Telephone 01332 255800
Typetalk 18001 01332 255800
Text 07812 301233
Minicom 01332 640666
General enquiries
Email derbylive@derby.gov.uk
Telephone 01332 255443
Text relay 18001 01332 255443
Minicom 01332 640666
Post Derby LIVE, Assembly Rooms, Market Place, Derby, DE1 3AH