Riverside Library

COVID-19

Libraries Update - April 2021

Until Sat 17 Apr, Riverside, Mickleover, Normanton and Alvaston Libraries are currently open for Click and Collect and for Internet access for essential tasks.

Derby Libraries are pleased to be able to welcome customers back into libraries from the week commencing Mon 19 Apr for browsing. We are currently putting the final preparations in place to enable as much use of library facilities as is safe and practical at this time.

Public PCs will be available on a self-service basis and you can enjoy sessions of up to 60 minutes per customer per day. You will no longer need to book a PC but please be aware that, to comply with Covid safety regulations, the number of PCs available will be limited and staff assistance will not be available. We will keep this under review and extend this service when it is safe and practical to do so.

The Home Library Service will continue to deliver books to people who cannot get to the library by themselves because of illness, infirmity or disability.

Derby Local Studies and Family History Library is currently closed to members of the public but is taking enquiries by phone, text and email. We are aiming for customers to be able to visit the Local Studies Library in person after Monday 21 June.

You can renew your books online or phone 01332 641700. The e-book service is available – look at our catalogue to make your choice.

For full details on current services, please visit our COVID-19 Libraries news page.

Public Computer access - essential use until Sat 17

There are computers and free WiFi available for people to use for essential tasks at Normanton, Alvaston, Mickleover and Riverside Libraries. Public computer access is not available at Derby Local Studies and Family History Library.

Computers and WiFi are available to help you with essential tasks such as applying for jobs, claiming benefits, homework and essential printing if you don’t have access to these at home. You cannot book the computers for entertainment purposes.

To use a computer or library Wifi:

Phone the library to book a session in advance
Please arrive no more than five minutes before your booking begins
View the click and collect information for opening times and library phone numbers

Please note that:

To ensure as many people as possible can access PCs and Wifi, sessions are limited to one hour
Printing is available, payment to be made by card
Customers aged under 13 must be accompanied by a parent or carer
Unfortunately, we cannot provide one-to-one help for you on the computer

While you are in the library, you must wear a face covering and observe social distancing of two metres. When you arrive, you will be asked to sanitise your hands and to provide your name and contact details for Test and Trace.

Click and Collect - until 19/20 April

We are pleased to announce that Normanton, Riverside, Alvaston libraries will open their doors for browsing and borrowing from Monday 19 April, and Mickleover from Tuesday 20 April.

This means that the Click and Collect service will no longer be available but any books ordered before 19/20 April will still be available for collection.

Once normal borrowing resumes on 19 April (20 April for Mickleover), the hold charge will be re-instated. All books borrowed must be returned or renewed on or before the due backdate to avoid late fees. Pre-overdue notices will be sent to all customers for whom we have an email address, and we will continue to send overdue notices to all customers.

On arrival at the library, you will be asked for your details for NHS Test and Trace. You will be expected to wear a face-covering unless exempt, to sanitise your hands and to maintain social distancing.

Opening times for Browse and Borrow, and library phone numbers and email addresses are below.

To use Click and Collect:

Opening times for Click and Collect and library phone numbers and email addresses are below
find a library book online by searching the catalogue and placing a hold on the books you would like to borrow
alternatively, search the catalogue and call or email the library with your library card number and the title and author of each book you wish to borrow
if we have your email address, we will email you to let you know when your books are ready to collect
if we don’t have your email address, wait one working day and then phone the library to find out when you can collect them
when you arrive, phone the library and staff will bring the books to you at the door. Social distancing must be maintained
your books will be issued for the normal loan period. The due back date will be stamped or written in your books. Items must be returned or renewed by the due date to avoid late fees
when you return items, phone the library when you arrive and a member of staff will come to the door and take them off you. Social distancing must be maintained
please return or renew your books by the due date to avoid any fines
Overdue notifications and pre-overdue reminders will be sent to customers via email.